Can you say, lawsuit? A Newcastle, England woman was horrified when her 7-year-old stepson bit into what was supposed to be a juicy piece of KFC chicken, but turned out to be a blue, deep-fried paper towel.
Krystal Henderson, 29, ordered takeout with stepson Oliver Hallam last month from the KFC store in Killingsworth when the incident occurred.
“He pulled it out of his mouth and when he did, it pulled away the batter – you could see the blue roll inside,” Henderson said, according to the Daily Mail.
Henderson said that Hallam biting into a paper towel was worse than if it had just been bad chicken.
“If it was bad chicken they might have just had a bad batch or something,” she said. “But the blue roll could have been used for anything — it could have bleach or disinfectant on it … Had someone wiped their hands on it, had it been used to wipe the floor?”
After the shocking incident, Henderson returned to the restaurant to complain, only to be instructed to call customer service.
An apology letter sent to Henderson read: “The blue tissue has most likely originated from a tissue roll used for KFC hygiene purposes.
The store assumed it must have fallen unseen into the breading lug that is under the sieve and was not noticed by the cook.”
A spokesperson for the franchise that operates KFC in Killingworth said: “We’re very sorry for Ms. Henderson’s experience and apologized to her immediately, as well as giving her a refund at the time of the incident.”
KFC has offered the family a free meal for their trouble.